Stakeholder

Communication Channels and Frequency

• Regularly communicate with employees through labor-management meetings, enlarged monthly meetings of the General Manager's Office, etc., to convey Jtron's emphasis on legal compliance / corporate governance / information security / Ethical management / risk management, and to update the company's development status.

Issues of Concern

• Talent Recruitment and Retention
• Occupational Health and Safety
• Labor Relations
• Employee Benefits

Response Methods

• Create a happy workplace, establish comprehensive welfare measures, create a happy and harmonious workplace environment, allow employees to work with peace of mind, promote employee stability, and reduce turnover.
• Continuously implement the occupational safety and health management system and add or update equipment to reduce safety and health risks and prevent and reduce occupational accidents. All employees undergo annual health checkups at qualified general hospitals to ensure their health.
• Regularly hold labor-management meetings for face-to-face communication to build consensus and enhance labor-management cooperation.
• Jtron allocates monthly funds to the Employee Welfare Committee to reward employees for their hard work. It also organizes employee trips from time to time to relieve work stress and improve health.

Communication Channels and Frequency

• Irregular Client Visits and Audits
• Thank You Letters
• Meetings

Focus Issues

• Product and Service Quality
• Technology R&D
• Operating Performance

Response Methods

• Jtron values customer opinions and suggestions as a reference for internal operational improvements. It conducts customer satisfaction surveys at least once a year, implementing necessary corrective measures and submitting review reports at management meetings to provide excellent service and achieve customer trust.
• Based on market development and customer requirements information, Jtron develops new and niche products that are environmentally friendly and customer-friendly, meeting market and customer demands, enhancing technological R&D capabilities, and increasing company profitability.
• Jtron improves product functions and characteristics, enhances performance, develops and validates new products, and develops high-value-added products.

Communication Channels and Frequency

• Quality Anomaly Review Meetings: To be raised at any time
• Visits, Communication & Review Meetings: As needed
• Supplier Evaluation: Annually

Key Issues

• Ethical management and Legal Compliance
• Corporate Governance and Operational Performance
• Supplier Management

Response Methods and Results

• Conducting annual activity and audits to communicate Jtron's supply chain requirements to suppliers.

Communication Channels and Frequency

• Annual Shareholders' Meeting.
• Annual Report Released Regularly.
• Spokesperson Platform Established.
• Investor Conferences Held irregularly

Key Issues

• Corporate Governance and Operational Performance.
• Ethical Management and Legal Compliance.
• Innovation & R&D.

Response Methods and Results

• Market Observation Post System (MOPS)/ Investor Relations: Updated and disclosed in real-time/regularly/by required.
• Annual Shareholders' Meeting: Once a year.
• Jtron Website " Investor Relations ": Disclosed at any time.
• Extraordinary General Meeting: Irregularly.
• Investor Visits: Irregularly.

If you discover any illegal or serious misconduct by our employees or managers, you may submit a complaint in the following manner：

Acceptance Procedure

Jtron has established and announced an independent complaint mailbox, HR@jtron-tech.com, on Jtron website and internal website for use by both external and internal personnel. Complainants should provide at least the following information：

• The complainant's name, ID number, and contact address, telephone number, and email address.
• The name of the respondent or other information sufficient to identify the respondent.
• Specific evidence available for investigation.

Handling Procedures

Our Dedicated Unit will handle all reported cases according to the following procedures：

• Reports involving general employees should be submitted to the department head. Reports involving directors or senior executives should be submitted to the independent director or supervisor.
• Our Dedicated Unit and the aforementioned supervisor or personnel should immediately investigate the relevant facts, and, if necessary, receive assistance from the legal department or other relevant departments.
• If it is confirmed that the respondent has violated relevant laws or our company's Ethical Management policies and regulations, the respondent should be immediately required to cease the relevant conduct, and appropriate action should be taken. If necessary, legal proceedings may be pursued to seek damages in order to protect Jtron's reputation and interests.
• The acceptance of reports, the investigation process, and the investigation results should all be documented in writing and retained for five years, either in paper or electronic form. If litigation related to the reported content occurs before the retention period expires, the relevant information should continue to be retained until the litigation is concluded.
• If a complaint is verified, the relevant department of Jtron should be instructed to review its internal control system and operating procedures and propose improvement measures to prevent similar incidents from happening again.